Terms and Conditions

Last Updated: March 2025

1. Introduction

• These Terms & Conditions (“Terms”) govern the services provided by Energy Alchemy Limited.
• By engaging in our services, you agree to these Terms. If you do not agree, you should not proceed with booking a session.
• Our services include:
  • Transformational Programmes
  • ThetaHealing®
  • Medical Intuitive Technique
  • Reiki Healing
  • Qigong Training and Qigong Healing
  • Any bundled sessions combining these services

2. Definitions

• “Company” refers to Energy Alchemy Limited.
• “Client” refers to the individual receiving the service.
• “Session” refers to any booked appointment for healing, training, or coaching.

3. Scope of Services

• Our services are complementary therapies designed to support well-being and personal growth.
• We do not diagnose, prescribe, or claim to treat medical or psychological conditions.
• Results vary, and we do not guarantee specific outcomes.

4. Client Responsibilities & Eligibility

• Clients must be 18 years or older to book a session unless parental consent is provided.
• Clients must provide accurate health information if requested before sessions.
• Clients are responsible for consulting a qualified medical professional for health concerns.

5. Booking & Payment

5.1 Booking & Rescheduling

• Sessions can be booked through our website or directly with Energy Alchemy Limited.
• Sessions may be rescheduled with at least 24 hours’ notice.
• Cancellations within 24 hours of the session or failure to attend will result in the session fee being forfeited.
• Exceptions for emergencies may be considered at our discretion.

5.2 Payments & Refunds

• Payment must be made in full before the session.
• Payment plans are available at a 10% surcharge.
• Completed sessions are non-refundable.
• Refunds for unused sessions in a package may be considered in exceptional cases.
• Payment plan refunds apply only to unused sessions and will reflect any applicable deductions.

5.3 Vouchers & Offers

• Any vouchers, promotional discounts, or special offers issued by Energy Alchemy Limited are valid for six (6) months from the date of issue, unless stated otherwise
• If not redeemed within this period, they will expire and hold no cash value.

6. Confidentiality & Data Protection

• We comply with UK GDPR and the Data Protection Act 2018.
• Client information is kept strictly confidential and will not be shared without consent unless required by law.
• Our Privacy Policy outlines how we collect, store, and process data.

7. Health & Safety

• Clients must disclose any relevant medical conditions before a session.
• We reserve the right to refuse or discontinue treatment if we believe it is unsafe to proceed.
• If you are experiencing a medical or psychological emergency, seek immediate professional assistance.

8. Medical Disclaimer

• Our energy healing, coaching, and spiritual guidance services are complementary and not a substitute for professional medical or psychological care.
• We do not diagnose, prescribe, or treat medical or mental health conditions.
• Your health and well-being are your responsibility. We encourage you to consult a healthcare professional for medical concerns.
• Results vary, and specific outcomes cannot be guaranteed.

9. Liability & Insurance

• We are fully insured for professional practice.
• We are not liable for any injury, adverse reaction, or dissatisfaction resulting from our services.
• Our liability is limited to the amount paid for the session(s) in question.

10. Code of Conduct & Professional Standards

• We uphold high ethical standards in our practice.
• We adhere to the guidelines set by relevant professional and regulatory bodies.

11. Complaints & Dispute Resolution

• Complaints should be submitted in writing to Energy Alchemy Limited.
• We aim to resolve complaints amicably.
• If unresolved, disputes may be handled through mediation or arbitration before legal action under UK law.

12. Force Majeure

• We are not liable for failure to provide services due to events beyond our reasonable control, including but not limited to:
  • Natural disasters
  • Government restrictions
  • Pandemics
  • Labour disputes
  • Power failures or disruptions in utility services
  • Illness or personal emergencies affecting the practitioner
• In such cases, we will reschedule the affected sessions as soon as reasonably possible.

13. Termination of Services

• Energy Alchemy Limited reserves the right to terminate services if:
  • A client behaves in an abusive, inappropriate, or disrespectful manner.
  • A client fails to adhere to these Terms.
  • It is determined that the service is not suitable for the client’s needs.
• Clients may terminate their engagement at any time, but the refund policy in Section 5 applies.

14. Changes to Terms & Conditions

• We reserve the right to update or modify these Terms at any time.
• Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated Terms.

15. Governing Law & Jurisdiction

• These Terms are governed by the laws of England & Wales (or Scotland/Northern Ireland where applicable).
• Any disputes will be subject to the exclusive jurisdiction of UK courts.